SASSA allocates a unique identification number to applicants upon successful submission, so they are able to track the progress of their application. This is also why the agency advises you to keep it secure. However, it is pretty common for applicants to lose their reference ID.

If you are currently facing a similar situation, here is how you can recover the lost SASSA reference number and phone number. So, give it a quick read.

Recover the Lost SASSA Phone Number

Recovering your lost SASSA phone number is easy once you know the right steps. You can obtain it by visiting the physical office or contacting the agency online. Here is how you can do it.

By Visiting the SASSA Office

  • Locate your nearest SASSA office and visit one.
  • Gather your identity document and application form with you.
  • Once you visit the SASSA office, consult a SASSA representative regarding your query.
  • He/ She will verify your information and provide you with the phone number you used to register for the application.

By Calling the SASSA Helpline

  • Call SASSA on their helpline number, 0800 601 011.
  • You will get an automated response. Press 1 to get directed to the SASSA representative.
  • Once you contact them, tell them about your lost phone number.
  • The representative will ask you about a few personal details.
  • After verifying your information, he/ she will provide you with your lost phone number.

Recover Lost SASSA Reference Number

SASSA gives you multiple methods to recover your lost SASSA reference number. You can choose the most convenient method for your circumstances. Here is a breakdown of each method.

Through Online Status Check

The most convenient way to recover your reference number is through an online status check. All you need to do is log into your account and follow the instructions prompt. Here is how it goes.

  • Visit the SASSA Services Portal, srd.sassa.gov.za/sc19/status.
  • Log into your SASSA portal using your ID number.
  • From the on-screen prompt, enter your South African ID number and SASSA-registered phone number.
  • Hit the submit button, and your SASSA reference number, along with other application details, will be displayed on the screen.

Through WhatsApp

Another quick and easy method to recover your lost SASSA reference number is through WhatsApp. Follow these simple steps to obtain your ID through this process.

  • Save the SASSA WhatsApp number on your phone and send a greeting message.
  • Once you receive a response, type the message Status and send it.
  • You will receive an automated reply. Respond to this message with a Yes.
  • Follow the instruction prompts and provide your personal information like ID number, document type, etc.
  • After this, you will be able to get your SASSA reference number.

Through USSD Code

If you do not have an active internet connection or do not feel comfortable with technology, SASSA allows you to use your number to obtain the reference number. All you need to do is get your lost SASSA reference number through the USSD Code. Here is how you can do it.

  • First, open your phone and dial *120*3210# on your phone. Make sure you are using the SASSA-registered phone number.
  • After this, you will see an instruction prompt on your screen asking for your South African ID number.
  • Provide your 13-digit, bar-coded ID number.
  • Next, provide your SASSA-registered phone number. It is the number you used to apply for the application.
  • Once done, your SASSA reference number will be displayed on the screen.

What is the Application ID for SASSA?

The application ID for SASSA is a unique identification number signed by each grant applicant. Your reference number is allocated to track the application’s progress. It is important to keep this application ID safe for later communication, or you won’t be able to access your grant application, status updates, or payment status.

How Do I Get My SASSA Application ID?

Once you submit your SASSA grant application, you receive a confirmation message. This message contains a reference number, which will be used as your application ID in the later stages. It means you are now eligible to track the progress of your application status and payment details.

If you haven’t received this application ID, one way to get this is by contacting them on their toll-free number. Here is how it goes.

  • First, call on the SASSA toll-free number, 0800 601 011.
  • After this, you will receive an auto call center response, orally giving you the menu.
  • From here, press 1, and you will be connected to the SASSA human agent.
  • Tell them that you have not been given your application ID.
  • Next, they will verify your identity after you provide them with your South African ID number and phone number.
  • Once verified, you will be able to get your reference number.

Conclusion

Your SASSA reference number is an important ID allocated to you by the agency. It helps you in tracking the progress of your application and checking your payment details. I hope this guide has helped you in recovering lost SASSA reference numbers.